Summary
- Profile Type
- Business Offer
- POD Reference
- BOES20250220020
- Term of Validity
- 11 March 2025 - 11 March 2026
- Company's Country
- Spain
- Type of partnership
- Commercial agreement
- Targeted Countries
- All countries
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General information
- Short Summary
- Firm offers AI-driven cloud solution automating B2B order-taking. Collects orders from email, WhatsApp & platforms, handling text, audio, documents, images, & handwritten photos. It captures, interprets, organizes, & records orders for ERP integration, streamlining workflows. Enhances efficiency & reduces errors. The spanish firm is open to commercial agreements with B2B companies and ERP developers.
- Full Description
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In recent years, B2B companies have had to expand their order-taking channels to meet the increasingly diverse demands and preferences of their customers.
Email and WhatsApp are unstructured channels commonly used in the B2B environment, often receiving a higher volume of orders compared to structured channels such as B2B e-commerce portals, EDI (Electronic Data Interchange), and integrations with purchasing portals.
A Spanish firm has developed a solution leveraging artificial intelligence to automate order capture across multiple channels, including email, WhatsApp, and various purchasing platforms. The system efficiently processes orders in a wide range of formats, such as free text, audio, Excel files, PDFs, Word documents, images, and even photos of handwritten orders.
Once captured, the orders are interpreted, organized, and recorded in a web application called the Order Hub, which functions as a command center for demand management. From this hub, it is possible to monitor incoming orders, review them, and make adjustments if necessary. Once approved, they continue their usual processing flow in the company’s ERP modules, ensuring a smooth transition to the operational stages.
The Spanish solution seamlessly integrates with the company’s management system or ERP, enabling access to essential master data such as product hierarchies, customer classifications, price lists, sales representatives, and delivery points. This integration allows the AI to be trained with the company’s specific contextual information. Additionally, it utilizes customer order history to analyze purchasing habits and preferences. Orders that are captured and interpreted can be reviewed for accuracy before being entered into the management system, ensuring they follow the standard processing workflow.
The solution seamlessly integrates with most ERP systems available on the market. The company seeks partnerships with ERP owners or developers, and B2B enterprises handling high volumes of orders to collaborate on integrating the technology through a commercial software-as-a-service (SaaS) agreement. - Advantages and Innovations
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The spanish solution is an innovative AI-driven solution for B2B order processing that combines natural language processing, ERP integration, and WhatsApp functionality to streamline and enhance the order-taking process. Key features include:
- AI-powered order interpretation from various formats (text, audio, handwritten notes, Excel, PDF, Word, images).
- Continuous learning capabilities to improve accuracy and user experience.
- WhatsApp integration for conversational B2B commerce, offering a more innovative purchasing experience.
- Real-time conversation monitoring and logging for review and order verification
- 24/7 order processing, potentially increasing demand through greater convenience.
- Omnichannel order capture, expanding demand without forcing changes in customer behavior.
- Operational efficiency through automation, reducing manual processing time and errors.
This solution aligns seamlessly with modern B2B commerce trends, emphasizing a customer-centric approach to boost demand and drive sales. By automating order capture and offering diverse channels for order placement, it not only enhances efficiency but also empowers companies to concentrate on higher-value tasks and uncover new opportunities for revenue growth. - Technical Specification or Expertise Sought
- ERP owners or developers, and B2B enterprises handling high volumes of orders, more than 500 orders per month.
- Stage of Development
- Already on the market
- Sustainable Development Goals
- Goal 10: Reduced Inequality
- Goal 5: Gender Equality
- Goal 12: Responsible Consumption and Production
- IPR status
- Secret know-how
Partner Sought
- Expected Role of a Partner
- Willing to collaborate on technology integration with the ERP provider, ensuring the availability of their IT team when applicable.
- Type and Size of Partner
- SME 50 - 249
- Big company
- SME 11-49
- Type of partnership
- Commercial agreement
Dissemination
- Technology keywords
- 01003003 - Artificial Intelligence (AI)
- Market keywords
- 02007011 - Manufacturing/industrial software
- 09003004 - Distributors, imports and wholesalers
- 02007016 - Artificial intelligence related software
- 09004008 - Other manufacturing (not elsewhere classified)
- Sector Groups Involved
- Digital
- Targeted countries
- All countries
Images
Videos
Artificial Intelligence applied to the automation of customer orders (Activate …